Alshimaa Ibrahim Abd El Aziz Elsandoby , Hatem El Sayed Amin And Mohamed Hassan El-Bayoumi,

ABSTRACT
Background: Quality Of Care And Its Assessment Is An Extensive Task Of Health Care Providers All Over The World. One Of The Major Ways To Estimate The Quality Of Health Services Is The Evaluation Of Patients? Satisfaction.

Aim: Determine The Level Of Patients? Satisfaction With The Quality Of Dental Services Provided At Tanta Dental College. Design: The Study Was Cross Sectional Observational Design. A Random Sample Of 900 Participants Was Selected From Outpatient Clinics Of Faculty Of Dentistry, Tanta University. Data Were Collected Using Validated Arabic Version Of Dental Satisfaction Questionnaire Which Included 19 Items Divided Into Four Domains Including Patient?personnel Interaction, Technical Competency, System/administrative Efficiency And Clinic Setup/environment. Results Were Statistically Analyzed Using Descriptive Statistics And Chi-square Tests (p< 0.05).

Results: Results Showed That The Highest Rate Of The Participants Satisfaction Was Recorded From Patient-dentist Interaction, Followed By Technical Competency And Administrative Efficiency. On The Other Hand, The Least Satisfaction Was Reported From Clinic Setup Environment. There Was No Significant Association Between Socio-demographic Characteristics Of The Study Sample Including Age, Gender, Nationality, Occupation, Income, Marital Status, Educational Level And Overall Satisfaction.

Conclusions: Patients Were Highly Satisfied With The Patient?dentist Interaction, Technical Competency And Administrative Efficiency And Least Satisfied With Clinic Setup Environment. Socio-demographic Characteristics Did Not Influence The Level Of Patients? Satisfaction.