Dalia Walid Mamdouh , Mahmoud Hamdy And Rania Abd Allah Nasr,

ABSTRACT
Objective: To Assess The Satisfaction Of Pediatric Patients And Their Caregiver, Taken From 3 Different Health Care Services Towards The Quality Of The Dental Care Services. Subjects And Methods: A Stratified Random Cross Sectional Observational Study Was Conducted At The Pediatric Dentistry Department At Faculty Of Oral And Dental Medicine Cairo University, Governmental Hospital And Medical Center At Ministry Of Health On 510 Patients (267 Girls And 243 Boys), Modified PSQIII (Patient Satisfaction Questionnaire III) Was Used To Collect The Data From The Caregivers.

Results: There Was No Association Between The Satisfaction Score And Sociodemographic Variables, There Were More Girls At Faculty Of Oral And Dental Medicine 100 Girls (58.8%) Compared To Medical Center 76 Girls (44.7%) And Governmental Hospital 91 Girls (53.5%), Pediatric Patients In Governmental Hospital With Mean Age( 7.7) Years Are Older Than Other 2 Groups, The Highest Satisfaction Score Was At The Faculty Of Oral And Dental Medicine With (Median Score=4) Conclusion: Pediatric Patients And Their Caregivers Were Satis?ed With The Mean Of Communication With The Dentist And Interpersonal Aspects, Time Spent With The Dentist And Technical Quality. Access, Availability, Waiting Time And Waiting Room Were Identified As Reasons For Dissatisfaction.